Privacy Policy

The data controller is Syncronika Srl, with registered office at Bastioni di Porta Nuova, 21 - 20121 Milan, Italy, VAT No. IT018026850380, operating under the brand AgenVIO. For any request regarding the processing of personal data, you can contact the controller at: [email protected] or at the PEC address: [email protected]

The personal data processed includes:
- Contact data: name, surname, email, phone number, company
- Navigation data: IP address, browser type, pages visited, visit duration
- Data sent via forms: information voluntarily provided through contact forms
- Cookies and similar technologies: for site functionality and statistical purposes

Personal data is processed for the following purposes:
- Responding to information requests and contacts
- Providing requested services (SaaS platform, AI agents, consulting)
- Managing billing and contractual relationships
- Ensuring site security and preventing abuse
- Generating anonymous statistics on site usage
- Sending commercial communications (only with explicit consent)

Data processing is based on:
- Consent of the data subject (for non-essential cookies and marketing communications)
- Execution of a contract or pre-contractual measures (for service provision)
- Legal obligation (for tax and accounting compliance)
- Legitimate interest (for security, fraud prevention, service improvement)

Data is processed using IT and telematic tools, with appropriate security measures to prevent loss, unlawful or unauthorized use, and unauthorized access. Processing is carried out by authorized and trained personnel.

Data is retained for the time necessary for the purposes for which it was collected:
- Contact data and leads: up to 24 months from last contact
- Contractual data: for the entire duration of the relationship and subsequently for 10 years (tax obligations)
- Navigation data: up to 12 months
- Cookies: according to the deadlines indicated in the Cookie Policy

Data may be communicated to:
- IT and hosting service providers
- Email and communication service providers
- Professionals and consultants (accountants, lawyers)
- Public authorities, when required by law
Data is never sold to third parties for commercial purposes.

Some services used (e.g., cloud hosting, email providers) may involve the transfer of data to countries outside the EU. In such cases, we adopt appropriate safeguards such as standard contractual clauses approved by the European Commission or other recognized legal instruments.

At any time you can exercise the following rights:
- Access: obtain confirmation of the existence of your data and access it
- Rectification: correct inaccurate or incomplete data
- Erasure: request deletion of data (right to be forgotten)
- Restriction: limit processing in certain circumstances
- Portability: receive data in structured format
- Objection: object to processing for legitimate reasons
- Complaint: file a complaint with the Data Protection Authority (www.garanteprivacy.it)

To exercise these rights, write to: [email protected] or at the PEC address: [email protected]

For any questions or requests regarding the processing of personal data, you can contact:

Syncronika Srl - AgenVIO
Bastioni di Porta Nuova, 21
20121 Milan, Italy
Email: [email protected]
PEC: [email protected]
VAT No.: 018026850380