Terms and Conditions

AgenVIO, brand of Syncronika Srl, offers a SaaS platform to create and manage conversational AI agents for businesses. Services include:
- SaaS platform for conversational AI agents
- Customizable knowledge base
- API integrations with business systems
- Conversation monitoring and analytics

Services are delivered according to agreed methods:
- Monthly subscription: platform access according to the subscribed plan
- Initial setup: configuration and onboarding according to the agreed plan
- Support: technical assistance according to the support level included in the plan

Communication occurs mainly via email, platform dashboard, and dedicated support tools.

Not included in the price:
- Third-party software licenses (CRM, tools, platforms)
- Hosting and cloud infrastructure costs (if not already owned by the client)
- Substantial changes to initial requirements (subject to additional quote)
- Extended training beyond that included in the service

Such costs are borne by the client and are communicated in advance.

Payments occur according to agreed methods:
- Monthly subscription: advance monthly billing
- Prepaid AI credits: advance payment at time of purchase
- Initial setup: according to specific agreements for customized projects

Invoices are issued with VAT according to current regulations. Payments are due within 30 days of invoice date, unless otherwise agreed.

AgenVIO commits to providing services with professional diligence. However:
- Does not guarantee specific results in terms of ROI or business metrics
- Is not responsible for interruptions or malfunctions of third-party services
- Liability is limited to the amount of the service provided
- The client is responsible for providing access, data, and necessary information

Deliverables (code, workflows, configurations) developed specifically for the client are the property of the client, upon full payment. AgenVIO retains the right to use knowledge, methodologies, and generic components developed during the project for other clients. Third-party software licenses remain governed by their respective terms.

Both parties commit to maintaining confidentiality of confidential information received during the relationship. Technical, commercial, and strategic information shared cannot be disclosed to third parties without written consent.

The client may withdraw from the contract with 30 days' notice for recurring services (subscription). For ongoing projects, withdrawal is possible subject to agreement on conditions. AgenVIO may withdraw in case of client default after formal request for compliance. In case of withdrawal, the client pays for services already provided up to the withdrawal date.

These conditions are governed by Italian law. For any dispute relating to these conditions, the court of Milan has jurisdiction.

For formal and legal communications relating to these terms and conditions:

Syncronika Srl - AgenVIO
Bastioni di Porta Nuova, 21
20121 Milan, Italy
Email: [email protected]
PEC: [email protected]
VAT No.: 018026850380